1. Before payment
This website currently records order requests only. It does not take payment. You may withdraw an order request at any time before we accept it in writing, without charge.
2. Non-refundable purchases
Once an order has been accepted and paid, the purchase is final and non-refundable. This applies even if the client does not schedule, access, participate in, provide materials for, or otherwise use all or part of the purchased service.
3. Reserved capacity and digital work
BridgeWater allocates specialist capacity, planning time, systems, and resources when an engagement is accepted. Fees therefore remain payable and non-refundable whether or not the client uses the reserved capacity or delivered work.
4. Monthly services
Paid monthly service periods are non-refundable. Cancellation prevents future renewal only when received within the notice period in the accepted proposal or statement of work.
5. BridgeWater non-delivery
If BridgeWater cannot provide a material part of an accepted service, BridgeWater may offer replacement delivery, a revised schedule, or another remedy required by applicable law.
6. Mandatory rights
This policy does not exclude a consumer right or remedy that cannot lawfully be excluded under applicable UAE law. Where mandatory law conflicts with this policy, mandatory law prevails.
7. Questions
Email me@bridgewaterdubai.com with your order number and question.